Call 1300 094 663

Please contact us at the above number or complete the form below to request
more information on the Assisted Returns Program.

If you are a non-English speaker, call TIS National on 131 450 and ask to be
connected to 1300 094 663.
1. An automated prompt will ask you to say which language you need. 
2. When you are connected to a TIS National operator, say the language you need again.
3. Stay on the line while the operator finds an available interpreter for you.

Visa Enquiries 

Homeward does not provide advice on visa matters unless as part of the services offered to you through our Assisted Returns Program. 

Please contact the Department of Home Affairs on 131 881 or visit for visa related enquiries. 

Call our contact centre on 1300 094 663 to arrange a one-on-one meeting with a Case Worker at any of the following locations:


27/480 Queen Street
Brisbane QLD 4000


Citigroup Centre
2 Park Street
Sydney NSW 2000


12 Collins St
Melbourne VIC 3000


Level 1
100 Havelock St
West Perth WA 6005